Facebook and Instagram data

When a business connects its Facebook page to the DigitalShyft portal, the portal keeps:

• the page's name and ID, the linked Instagram account's username and ID, and an access token for the page, stored encrypted;
• the comments people leave on the page's posts and on the Instagram account's posts: the comment, the commenter's name or username, and when it was posted;
• the caption and link of each post that was commented on.

It uses them only to tell the business's own portal users about new comments, by email and in the portal. The portal cannot post, reply, edit or delete anything on Facebook or Instagram.

Stop the connection. In the portal, open the Social tab, find "Facebook and Instagram comments" and click Disconnect next to the page. The access token is deleted at once and no new comments are received. You can also remove the app in Facebook: Settings, then Business integrations.

Delete what was kept. Email david@digitalshyft.com from the address you use for the portal, or as the page's admin, and say which page. We delete the page's stored comments, commenter names and post details within 30 days and reply to confirm.